Frequently Asked Questions

FB Sales Tracker is a web app built for Facebook Marketplace resellers. It uses AI to extract sale details from your Marketplace screenshots and gives you a real-time dashboard of your profits, ad spend, and sales history.

Just upload a screenshot of a Facebook Marketplace sale or conversation, and our AI automatically extracts the item name, sale price, buyer info, and date. No more manual data entry.

Nope. FB Sales Tracker is a web app that works in any modern browser, desktop or mobile. You can also install it to your device for quick access. On iPhone/iPad, open the site in Safari, tap the Share button, then tap "Add to Home Screen." On Android or desktop, open in Chrome or Edge and tap the "Install" prompt in the address bar. It works just like a native app.

We have a free Hobbyist tier with manual entry and basic features. The Pro plan is $9.99/month (down from $14.99) and includes AI screenshot scanning, ad spend tracking, and all premium features.

Yes! The Pro plan comes with a 14-day free trial. No credit card required. You can try all the premium features risk-free, and at the end of the trial your account simply reverts to the Hobbyist plan, which is free for life.

You can cancel anytime from your account settings. Your access to Pro features continues until the end of your current billing period.

We accept all major credit and debit cards through Stripe, our secure payment processor. We never store your full card details on our servers.

Yes, the Pro plan lets you log your Facebook Marketplace ad spend (Boost listings) so you can see your true net profit after advertising costs.

Absolutely. You can export your sales data as a CSV file at any time. This makes tax season a breeze. Just hand the file to your accountant.

FB Sales Tracker is specifically designed for Facebook Marketplace resellers. The AI is trained to read Marketplace screenshots. For other platforms, you can still manually enter sales.

Your dashboard shows total revenue, profit, profit margins, sales trends over time, top-selling items, and more. All updated in real time as you add sales.

Yes. Your data is stored securely in encrypted databases, transmitted over HTTPS, and is private to your account. We never sell or share your personal information.

Screenshots are processed by our AI to extract your sale data, then deleted. We do not store your images. Only the extracted text data (item name, price, etc.) is saved to your account.

Yes. You can delete your account from your settings page. All your data will be removed within 30 days.

Email us at ian@fbsalestracker.com. You'll hear back from a real person (me, Ian!), usually within 24 hours, Monday through Friday.

Click the feedback button in the lower-right corner of the app to send a report directly. You can also email us at ian@fbsalestracker.com with a description of what happened and a screenshot if possible. We take bug reports seriously and fix them fast.